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SHIPPING AND RETURNS

Shipping Policy

Silver Owl Phoenix U.S. Shipping Policy

 

  Thank you for shopping at Silver Owl Phoenix. All orders from Silver Owl Phoenix are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at support@karmasop.com.

 

  Where We Ship

  Silver Owl Phoenix is pleased to provide domestic and international shipping options. Please [click here] for more information about international shipping.

 

  Silver Owl Phoenix offers shipping to all USA states, territories, and even APO/FPO addresses.

 

  

 

  Processing

  We process orders during our normal business hours.

  You are responsible for all return shipping fees. Shipping fees are non-refundable. Silver Owl Phoenix strongly recommends that you use a trackable method to ship your return. 

  We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.

 

  Shipping Rates & Timing

  Silver Owl Phoenix is pleased to offer customers free shipping on all orders. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

  Silver Owl Phoenix has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

 

  

 

  Tracking Your Order

  When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at support@karmasop.com

 

  Lost, Stolen, or Damaged Orders

  

 

  How to Contact Us

  If you have any questions or concerns regarding your order or the shipping options available, please contact us at support@karmasop.com.

Return & Exchange Policy

Taking into account the fact that all products and services are individual made, we do not accept refunds and returns or exchanges.

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